Director, People Operations

Remote
Full Time
Human Resources
Experienced
Miva is looking for a Director, People Operations. The chosen person will be a hands-on, strategic individual contributor responsible for leading the full human resources function at Miva. In this role you will partner closely with the executive team and Business Unit Leaders, and Directors. People Operations will design and execute people programs that strengthen our culture, drive business performance, and deliver an unbeatable employee experience across the entire employee life cycle for our team of approximately 100 employees. Miva is a fully remote company with employees distributed across the country, so this role requires someone who knows how to build culture, connection, and operational excellence in a virtual-first environment. This is an individual contributor role with no direct reports; the chosen person will, however, provide oversight and direction to a part-time Recruiter consultant who supports talent acquisition activities.

This role is ideal for someone who is equally comfortable setting long-term people strategy and rolling up their sleeves to process payroll, resolve employee questions, and administer benefits. The ideal person will thrive on wearing many hats, will move fluidly between strategic and tactical work, and operate with a high degree of independence, ownership, and discretion.


Strategic Duties:
  • Serve as a trusted advisor to the CEO, President and executive team on workforce planning, organizational design, leadership development, and talent strategy.
  • Steward and evolve Miva’s culture; lead programs that reinforce engagement, belonging, and the overall employee experience in a fully remote, geographically distributed workforce.
  • Own total rewards strategy, including compensation philosophy, market benchmarking, benefits design, and 401(k) plan oversight.
  • Oversee full-cycle recruiting strategy for all positions across the organization
  • Lead diversity, equity, and inclusion strategy and related programs.
  • Define and report on key people metrics (headcount, retention, engagement, time-to-hire, compensation positioning, etc.); deliver data-driven recommendations to leadership.
  • Use HR systems and tools (HRIS, ATS, performance, payroll, benefits) to ensure programs run efficiently.
  • Identify, evaluate, and implement opportunities to leverage AI and emerging technologies to optimize HR workflows, improve efficiencies, and elevate the quality of people programs and deliverables.
  • Lead organizational change management initiatives, including reorganizations, role transitions, and growth planning.
  • Manage the HR budget and external vendor relationships, including benefits brokers, payroll providers, employment counsel, and recruiting partners.
  • Anticipate emerging people risks and opportunities, and proactively recommend and implement solutions.

Operational Duties: 
  • Provide direction to a part-time Recruiter consultant; review pipelines, and ensure a consistent, high-quality candidate experience.
  • Design and deliver an exceptional onboarding experience that ramps new hires quickly and connects them to Miva’s culture and goals.
  • Ensure payroll, health benefits, and 401(k) plan are processed accurately and timely, and remain compliant with all federal, state, and local laws across the multiple states in which Miva employees reside.
  • Administer leaves of absence, accommodations, workers’ compensation, and unemployment claims.
  • Maintain HRIS and employee records; ensure data integrity and produce reporting as needed.
  • Coach managers and employees on performance, behavioral concerns, team dynamics, and employee relations matters.
  • Conduct employee relations investigations and recommend appropriate corrective action; partner with employment counsel as needed.
  • Maintain and update the employee handbook, policies, procedures, and job descriptions.
  • Manage offboarding logistics, including exit interviews and analysis of attrition trends.
  • Provide guidance to employees and managers on company policies, benefits, and processes.
  • Be a visible, trusted resource and first point of contact for employees on all people-related matters.
  • Perform other duties and projects as assigned.

What You Will Bring:
  • Bachelor’s degree in HR, Business, or similar; 10+ years of HR experience, including 3+ years in a leadership role.
  • Demonstrated track record operating as both a strategic business partner and a hands-on practitioner; comfortable being the sole HR resource for the company.
  • Experience directing and managing the work of external consultants or contract resources (recruiters, brokers, counsel, vendors).
  • Experience supporting a company of similar size (approximately 50–150 employees), ideally in technology, software, SaaS, or e-commerce.
  • Deep expertise across the full HR function:
    • talent acquisition, total rewards, employee relations, performance management, learning and development, compliance, and culture.
  • Solid working knowledge of federal and state employment laws; multi-state compliance experience required, including familiarity with state-specific wage and hour, leave, and tax requirements for a distributed workforce.
  • Proven success building culture, engagement, and connection within a fully remote or hybrid workforce distributed across multiple states.
  • Proficient with HRIS, ATS, and payroll platforms
  • Hands-on experience using AI tools to streamline HR work and improve the quality of deliverables; comfortable identifying new use cases and continuously refining workflows to drive efficiency.
  • Highly proficient in Microsoft Office Suite, with solid analytical and reporting capabilities.
  • Excellent judgment, discretion, and the ability to handle highly confidential and sensitive information.
  • Superior interpersonal and communication skills; able to build trust and credibility with all levels of the organization, from individual contributors to executives.
  • Advanced problem-solving, decision-making, negotiating, and influencing skills.
  • Highly organized self-starter with the ability to manage competing priorities and move fluidly between strategic and tactical work.
  • Enthusiastic, creative, resourceful, and a true team player who thrives in a fast-paced, dynamic environment.


Our Awesome Perks!

  • Remote company - work from anywhere
  • Unlimited PTO
  • Maternity/Paternity leave
  • Medical/Dental/Vision/FSA/Life
  • 401k with company match; vested immediately
  • Flexible work schedule
  • Inspiring & collaborative peers
  • Work within a company that has been recognized multiple times as a top employer, most notably being named one of the “Best Places to Work in San Diego” by the San Diego Business Journal!

The base salary range for this position is $135k - $150k annually. Compensation for this role will depend on a variety of factors including qualifications, skills, and applicable laws. In addition to base salary, this role is eligible to participate in our equity incentive plan.

Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate for this role will reside in one of the following states: AZ, CA, CO, FL, GA, ID, IL, KS, MA, MI, MO, NC, NH, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, VT, or WA.


 

Miva is a leading eCommerce software dedicated to empowering enterprise merchants and agencies with a state-of-the-art online storefront. To date, Miva software has powered over $100 billion in online sales for retailers worldwide.

Our success and the success of our clients are driven by high-performing teams of talented professionals. By creating a culture in which passion, ingenuity, and collaboration are rewarded, we have become the driving force for the advancement of independent commerce.

Miva is backed by Equality Asset Management, a private equity firm who is committed to supporting Company growth.

Miva has been named a Best and Brightest Company in 2018, 2019, 2020, 2021, 2022, 2023 and 2024.

Miva, Inc. is an Equal Opportunity Employer.

Read Miva's Applicant Privacy Notice Here.

Share

Apply for this position

Required*
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status


Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Human Check*